Calibour

Terms of Service

1. Content and Use of Services

1.1 Legal Compliance and Reporting

Content hosted or transmitted via our services must comply with the laws of the country where the services are provided and must not violate any terms outlined in our Terms of Service or our Acceptable Use Policy, available at https://calibour.com/aup. If you suspect any service to be in breach of local laws, we encourage you to report it to your local law enforcement and provide us with a copy of the report at abuse@calibour.com.

1.2 Account Registration and Responsibility

When registering for our services, it is important that you provide up-to-date contact information, and any other necessary details for the registration process. You bear full responsibility for the security and correctness of your account information, as well as for any activities conducted under your account. Managing the information within your account is your obligation. If you suspect any compromise of your account or detect a security breach, please promptly notify us at contact@calibour.com. Lyratris Limited disclaims any liability for losses or damages resulting from your inability to safeguard your account information or ensure its accuracy.

1.3 Service Access, Cancellation, and Data

We reserve the right to suspend or terminate your access to our services at any time, for any reason, without prior notice, in accordance with applicable laws. Suspension or termination will result in an immediate loss of service access. Following suspension or termination, access to data stored within the services may become inaccessible. You are responsible for backing up and preserving your data externally. If we terminate your service without valid cause, a prorated refund corresponding to the unused portion of your service will be provided.

2. Payment Obligations

2.1 Chargeback Policy

If a chargeback is filed, your account and all services will be terminated immediately.

2.2 Payment Due Date

Payments are due on the invoice date.

2.3 Consequences of Late Payment

  • After 1 day: Should an invoice remain unpaid 1 day post-due date, the associated service will be suspended.

  • After 7 days: Services will face termination if payment remains unsettled for 7 days without any agreement on a payment plan.

3. Specific Terms for IP Transit Services

Lyratris Limited offers IP Transit solutions, facilitating customers in connecting their networks to the internet via our infrastructure. These terms regulate the provision of this service:

3.1 Service Provision

  • 3.1.1 Plans and Bandwidth Limits: We provide IP Transit services through a range of plans, each with specified bandwidth limits. It's important for customers to choose a plan that matches their anticipated traffic volume to guarantee the best service utilization.

3.2 Overage Billing

  • 3.2.1 Bandwidth Usage Calculation: Bandwidth usage is calculated on a monthly basis using the 95th percentile method, allowing for occasional traffic spikes without incurring extra fees.

  • 3.2.2 Charges for Exceeding Bandwidth: Exceeding the bandwidth limit specified in your plan will result in additional charges for excessive traffic. These charges will be calculated according to the rate outlined in your plan, measured per megabit per second (Mbps) beyond the limit.

  • 3.2.3 Notification and Plan Adjustment: Customers approaching or exceeding their bandwidth thresholds will be notified in advance. We recommend that customers review their existing plans and take any required actions or implement traffic management measures to minimize excess charges.

Monitoring bandwidth usage is imperative for customers to manage their costs effectively. Lyratris Limited provides access to usage reports and additional support upon request. Selecting an appropriate plan that reflects anticipated traffic is crucial for cost-effective service utilization.

4. Support and Contact

To ensure efficient handling of support matters, users are kindly requested to direct their inquiries through the billing area, unless advised otherwise by a staff member. This approach guarantees a swift and effective resolution to any concerns or questions.

5. Suspension and Termination

5.1 Right to Suspend or Terminate

Lyratris Limited reserves the right to suspend or terminate services without prior notice if it is found that a user has breached the Terms of Service or the Acceptable Use Policy.

5.2 No Refund Policy

In instances of suspension or termination resulting from policy violations, users are ineligible for any refund or compensation for any remaining portion of the services.

6. Respect and Conduct

6.1 Prohibition of Harassment

Engaging in harassing conduct towards Lyratris Limited personnel, such as aggressive communication, abusive language, or undue pressure, is strictly prohibited and may result in termination of services as determined by Lyratris Limited.

7. Changes to Terms

7.1 Modification Rights

Lyratris Limited retains the right to modify these Terms at any time. Although we will inform users of substantial alterations, it is the user's responsibility to periodically review the Terms for any updates.

8. Governing Law

8.1 Legal Jurisdiction

The Terms are subject to and interpreted in accordance with the laws of the United Kingdom, and any disputes arising therefrom shall be exclusively under the jurisdiction of the UK courts.

9. Renewal and Cancellation Policy

9.1 Service Renewal

Monthly paid services will be renewed automatically at the end of each term unless explicitly canceled by the user following our cancellation policy. Users will receive a notification before renewal, outlining the terms and fees for the upcoming term.

9.2 Cancellation by User

Customers are welcome to terminate their services in the control panel or by reaching out to our support team directly. To ensure a smooth transition, customers are required to inform us of their cancellation intentions at least 30 days in advance.

10. Intellectual Property

All products and services offered by Lyratris Limited, such as software, online platforms, and accompanying materials, are the rightful assets of Lyratris Limited or its licensors and are safeguarded by copyright and intellectual property regulations. Users are provided a non-exclusive, non-transferable license to utilize these offerings for their personal or business endeavors in accordance with the terms outlined in this agreement. Users pledge not to violate the intellectual property rights of Lyratris Limited or its licensors and commit to adhering to all relevant laws governing the utilization of said products and services.

11. Dispute Resolution

In case of any disagreement arising from or linked to these Terms of Service, the involved parties commit to resolving it through direct negotiation initially. Should negotiation fail, the parties commit to entering mediation before exploring any further legal actions. Disputes unresolved via mediation will fall under the exclusive jurisdiction of the courts of the United Kingdom.

12. Fair-use Policy

We offer a range of services that utilize shared resources. These include, but are not limited to, web hosting, CPU usage on cloud servers, DDoS protection, and traffic/bandwidth usage for services provided with a fair-use unlimited bandwidth policy. You are allowed to use the available resources of your service within the limits of what is considered reasonable for regular use.

  • Cloud Servers: Your CPU usage should not exceed 50%, and your I/O load should remain below 75 MB/s on average over a 24-hour period.
  • Fair-use Traffic: Your traffic usage should not exceed five times the average usage of what other customers with the same product consume.

Fair-use limits are generally regarded as soft limits, meaning we won't take action if you exceed them on rare occasions. However, if we notice that these limits are regularly exceeded, we will reach out to discuss the matter. If we are unable to reach an agreement within 7 days, we reserve the right to limit the resources.

13. Privacy Policy

Our Privacy Policy, outlining the methods of collecting, utilizing, and safeguarding user data, can be found at https://calibour.com/privacy. We urge users to peruse the Privacy Policy to comprehend their rights and our responsibilities concerning personal data.

14. Acceptable Use Policy

Our Acceptable Use Policy outlines the guidelines and limitations on the use of our services to ensure a safe and compliant online environment. This policy is a vital part of our commitment to maintaining the quality and integrity of our services. You can review the Acceptable Use Policy in full at https://calibour.com/aup. Compliance with this policy is mandatory for all users of our services. Non-compliance will result in service termination.

15. Contact Information

For questions, support inquiries, or any concerns regarding these Terms, our Privacy Policy, or the Acceptable Use Policy, kindly reach out to Lyratris Limited via contact@calibour.com.